Discovery, money hungry with zero care about their clients.

Discovery double charged me for my Gap cover without prior notice for January and February even though I paid my accounts in full and even had the audacity to suspend the account even though it was paid from my side. THEIR account department obviously doesn’t know how to allocate funds properly as my full amount for medical aid, vitality and gap cover all comes off at once EVERY SINGLE MONTH but if you do manual payment they don’t know how to allocate properly. I have been trying to sort out getting a refund, as yes in the current economy I NEED the R498 you double charged me. Customer services tell you they will phone you back then don’t. They also don’t understand simple math when I explain what has happened on my account. I have been on the phone at my own expense over 10 times in two months trying to sort out my account with discovery. They also suspend accounts without prior notice period for their customers to sort out bounced or incomplete debit orders, leaving the member vulnerable and without cover for over a week after making you do a manual debit order. What if heaven forbid I was to have an accident while the account was suspended and I never knew?

I am left shaking with fury every single time I get off the phone with your pathetic company, and not once has my problem been escalated to management as I requested. You do not care about customers, you only care about making money from them.