MN
Maryke N

1 reviews | Active since Jul 2011

13 Jun 2017, 12:23

Discovery mistake made cmembers

<p>On 25 February 2017 I had blood test done via Mauff AC and partners for R1479.70. Discovery paid the full amount as I had ample funds in my medical savings account. On 7 June 2017 I received an email saying that they paid the amount from the wrong benefit and have reversed the payment. I am now liable for the full amount because my medical savings account is now in the self payment gap. I fail to understand how a mistake on Discovery's side now became my problem. When the claim was submitted in February I had more than enough funds in my medical savings account. Now Discovery just makes it my problem. </p>

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Replies (1)
Discovery Health
Discovery Health's reply13 Jun 2017, 12:44
Official


Dear mn14

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team