Discovery miss information given , cut off , very disgusted client

I phoned on Monday afternoon , I want to add another dependent onto my medical aid, I am a private client and as a single mom the premium is still very high for me. But I am aware of the urgency of having a medical aid. I spoke to a consultant Ayanda Shoro who advised me that I will have no trouble what so ever adding my niece to my medical aid, she even advised me the amount and when it will come in to affect. She sent me the application form, sent it thru on Tuesday morning. Tuesday afternoon I started to follow up as Ayanda advise my niece can be covered from the 01.03.2019(which is around the corner) every consultant that I have spoken to since Tuesday up in till yesterday all advised me that the application is still being processed , the last consultant that I managed to speak to yesterday late advised me how to go about it properly and I LOST IT !!! First of , I was cut off 4 times and had to phone back , after holding on I got thru to a supervisor and had to explain my situation and then she put me on hold for 18 min !!! Then came back and advised she is transferring my call to the correct person and guess what ? I GOT CUT OFF AGAIN !!! After 3 more attempts I got thru to a consultant who I had to explain to the situation again , Dominic promised me he will investigate and give me a call back. GUESS WHAT ? STILL WAITING !!!! Then this morning I received an email from Discovery ( After I completely lost it and used up all my airtime yesterday and ended up with a massive headache ) what the correct procedures are. They need to give their consultants proper training in order for them to give the client the correct information in the first place. I was given miss information and false hope. Ayanda Shoro made the mistake and a promise and Discovery needs to adhere to that promise ( please pull the phone call from Monday afternoon as I stated to her more than once it is my niece and was advise it will not be a problem and she even gave me the new instalment amount). I will be contacting the ombudsman as this is pathetic on Discovery's part and the fact that all the consultants I have spoken to gave me incorrect information and kept on cutting me off. I am very disgusted in the service and the untrained consultants. I may not be on the best plan but for me it is still a lot of money that I pay each month.

Ayanda Shoro needs to be trained properly and this is a mistake on Discovery's part !

Does anyone now of a very good medical aid where I can add any of my family members on without any problems and where I will get the proper information and service from the start ?