Discovery misinformed me and won't take responsibility

I am so tired of the Discovery medical aid. My dad is on the classic smart plan. He is on a lower range plan, and for this reason, I called discovery to make sure he is able to go to the GP in our area, and I made certain with the contact centre agent that the doctor he visits is in the network plan to make sure he is covered before going yo the doctor. The agent confirmed the plan, the doctore and the practice number. We went to the doctor and asked if they are with the Discovery network and they advised that they are. Discovery rejected the claim. I called the contact centre again, they admitted that the agent informed me incorrectly, they refused to provide me with the recording. They then blamed it on the doctor's offices to resolve. My dad is on pension and does not have the funds to pay the amount owing to the doctor. So my dad and I are running around wasting airtime as Discovery refuses to take ownership of the incorrect information provided to me and resolve the matter. I made sure I found out on the facts in order to avoid this from happening to my dad. It's not the first time it's happening with Discovery. We've always had a problem with claiming or even getting appropriate feedback from them. I'm on a lower plan as well, using the bonitas medical aid scheme and I've had no issues. There's no fine prints, they're always transparent. They have way more benefits than Discovery, even for the lower range plans.

The name of the agent that misinformed me was Oyama. I was assisted by Sajida or Sajija when I called for the second time to complain and she was very indifferent. I was then transferred to Subeer who is in the complaints department and he was very helpful and polite when he advised that they are going to investigate but that changed when he called the next day. Subeer was very abrupt when providing feedback, a basic explanation was provided, no apologies, and he rushed the conversation. They just don't care about their clients at all. They're interested in getting your money and just not interested in providing a decent service or advising their clients properly. Please save your time, money and mental health and move to Bonitas. I'll be moving my dad and advising everyone I know about this bad experience. I really hope that people with power within this big business get to see this so there's some kind of change. A medical aid is a necessity and having an unreliable one can be detrimental. Discovery knows that medical aid needs are so important and they just monopolize on this and have high rates with very little to offer even when it comes to a customer's experience.