DISCOVERY MISINFORMATION

On the 08/10/2020 I took my daughter to Dischem as per information received from Discovery. Our 4 so-called free visits when your savings are done, you can go to ANY Dischem, book your appointment and the nurse will assist you including the Doctor will assist on a video call. All boxes tick, done. After the appointment, the Nurse informed that Discovery is not paying it, and I have to pay it. After numerous requests and tantrum, because no one can give me a straight answer on why I had to pay, I was informed today on the 14/12/2020 (2months later, that Discovery will not refund me because the Dr on the video call was not on the Network! What the F!!!!! NO WHERE WAS IT SAID TO PLEASE CONFIRM IF THE DOCTOR FROM DISCHEM IS ON THE NETWORK!!! So thanks to this, I am loosing R346.50 just because the Doctor was not on the network. I am a single mom and have to stretch every cent I have and then I get this **** excuse. Well Done Discovery, once again you have disappointed me again.