BG
Brett G

1 reviews | Active since Apr 2013

30 Jun 2020, 11:21

Discovery Miles Thievery

My Discovery Miles were removed from my account. According to the terms they are valid for 5 years. I have logged multiple queries via the Discovery web platform and have received no feedback even though an agent has rep**** and assured a 3 - 5 day turnaround.

Other than this that has fallen through the cracks, I am satisfied with Discovery's services overall.

0
Replies (3)
Discovery Health
Discovery Health's reply30 Jun 2020, 13:27
Official
Dear Brett G We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply02 Jul 2020, 14:06
Official
Dear Brett G We have been in touch with you to answer your comments. Regards Discovery Health Servicing Team
BG
Brett G's update10 Jul 2020, 11:07
Reviewer Update
Hi,

I was contacted regarding the above however, nothing has happened and Discovery have not corrected the problem.