JO
Johan O

1 reviews | Active since Feb 2021

16 Apr 2023, 10:33

DISCOVERY MILES SUBRACTED ERROR

VITALITY NR *** I WAS REDEEMING A SPORTSMANWAREHOUSE VOUCHER ON MY APP TO BUY IN STORE AND AFTER CONFIRMING THERE WAS A ERROR NOTIFICATION ON SCREEN AND INSTRUCTIONS TO CANCEL WHICH I DID.....HOWEVER I STILL GOT A SMS THAT 900 DISCOVERY MILE FOR GOODS PURCHASED ........AND THE 900 MIES DID GO OFF ON MY TOTAL BALANCE BUT I DID NOT GET THE REWARD CODE(QWERTY CODE)TO IN FACT PURCHASE ANYTHING AND WAS FORCED TO LEAVE SHOP WITH RED FACE AS THE REWARD WAS NOT RECEIVED AS EXPLAINED ABOVE?THERE IS NO WAY TO RECTIFY THIS ERROR BUT TO CALL DISCOVERY AND AS IT IS NO OPERATING HOURS ON SUNDAY SO I COULD NOT BUY WITH MY REWARD (R100) BUT THE MILES DID GO OFF MY BALANCE...I WANT MY MILES BACK AS THE SMS IS STATING TRANSACTION REFERENCE *** BUT NO ACTUAL CODE TO PURCHACE RECEIVED IN APP JUST AN ERROR MESSAGE LIKE I ALREADY EXPLAINED.

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Replies (4)
JO
Johan O's update16 Apr 2023, 12:14
Reviewer Update
further more you cannot redeem another voucher as the app says daily limit reached even though you did not get the actual voucher to purchase in store
Discovery Health
Discovery Health's reply17 Apr 2023, 07:11
Official
Dear Johan O

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
 Regards 
 Discovery Health Servicing Team
JO
Johan O's update18 Apr 2023, 09:34
Reviewer Update
it can not take this long to resolve the error......my rewards were deducted but i did not get the qwerty code to use the voucher. lock into my account and see for yourself....this is now the second day for a 5 min fixture.
Discovery Health
Discovery Health's reply19 Apr 2023, 13:41
Official
Dear Johan O

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team