Discovery Miles

I was offered a three month Vitality trial, which I did. I decided not to activate Vitality after the three months trial and then I noticed that the Discovery Miles which I accumulated, 'locked'. The only way I can now get these miles converted is to open a Discovery Bank account. Nobody explained how it works but now it is too late and if I don't open a bank account with Discovery, I forfeit these accumulated miles. I've been receiving poor service from Discovery intermittently, as if they are doing things half measure, offering products and then not being able to back it up and their only goal is for you to buy into more Discovery products. The website is user-unfriendly, no way to contact them via email, only whatsapp or call-centre and you can spend a lot of time on the phone to them trying to find the right department or someone who can assist efficiently.