JP
Janelle P

1 reviews | Active since Jan 2011

02 Mar 2016, 09:51

Discovery messing me around

I'm so sick and tired of this debit order that I have been struggling from the beginning of this year, every month they debit me on the flipping 15th and yet I requested on so many times that the debit order has been changed to the first of every month and till today nothing has been changed. today I checked my debits and discovery ahs not debited my account and when I called in I was told I don't have enough money in my account. This is outrageous really cos I have proof I have enough money in my account for the debit order to go off. This lying or ********ting me and as a client this is not fair <br> if this is not sorted out I will go to the press and also will take this matter up further as this si the second time for this year I logged a complaint on Hello peter for this damn medical aid.<br> Im so sick and tired of complaining about this medical aid its so useless at time and yet we need to pay so much for a decent service and yet I get such horrible service from this company. Im a client at the end of the day imagine if I had to take my business somewhere else and I told my family n friend about discovery - you will loose business. Sort this out today - no excuses

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Replies (1)
Discovery Health
Discovery Health's reply05 Mar 2016, 15:12
Official
Hello JANELLEP,

Thank you for your query.

I would firstly like to sincerely apologise for the inconvenience experienced regarding your debit order. I investigated your query and confirmed that debit order has been changed to the 01st of every month as you requested.

I have emailed you the details and you are more than welcome to contact me directly should you have any further questions.

Regards
Rishana