Discovery Membership Cancelation without any communication from them.

Today’s Date: 8 March 2024

In April 2023 I started a membership with Discovery.

In November 2023 I started experiencing symptoms with a varicose vein in my left leg and went to my general practitioner. He referred me to Prof.Danie de Toit and I got an appointment to see him in Jan 2024. My operation was then scheduled for Feb 2024.

At +- 2 weeks before my operation was due Discovery phoned me to say that my membership will be canceled due to the fact that I had a pre-existing condition. This was however untrue and with further investigation we then found out that Prof. Danie De Toit made a typo.

He wrote 2023 instead of 2024 on the pre-authorization letter.

He then wrote a note saying he made a mistake, this was not good enough for Discovery. He then wrote a letter explaining that a mistake was made.

We then brought in a broker named Emile Kapp after numerous calls from our side. He also has no idea what to do or who to escalate the matter with. He is a Discovery certified broker.

At the time of writing this it has been 4 weeks with no answers, I am without cover.

In the whole period of my membership with Discovery I have gotten ONE phone call from your staff, and that was to say that I’m a ******** that tried to take advantage of my cover with you. And my membership will be terminated

We are currently on the line with a man named OB Sineli that works in your client relations as an 11 year experienced manager. He has informed me that the letter of appeal was sent to the wrong department internally. The letter was then sent to the correct department on the 22nd of Feb.

He has now apparently “escalated” the matter. (The same as the 15 previous consultants we have spoken to)

He as sent the letter to a person named Xoliswa Yawa (standards department)

The reference number for the call we had with OB Sineli is: ***

No COMMUNICATION all. No follow up, no email communication. Just endless waiting, all the time I am waiting I am without cover.

I am at my wits end on what to do, or who to turn to for help.

This is the 1st time ever claiming (or trying to claim) from a medical aid, and I have been treated like absolute *******, it has been made clear to me over and over by your staff that I, in fact, mean NOTHING to Discovery.