NM
Nomsa M

1 reviews | Active since Jun 2012

04 Feb 2019, 14:08

Discovery MedXpress is refusing my child his right to life, with his chronic medication

I phoned to place an order for repeat medication for my child and Discovery MedXpress is refusing to dispense the chronic medication. I am subjected to this trauma by MedExpress Discovery every month I place an order. The consultant told me that he can only dispense the medication on the 7/2 and yet, he acknowledges that 30 days has passed and the child is due already for the repeat . So, my child does not have medication as of today.

0
Replies (3)
Discovery Health
Discovery Health's reply04 Feb 2019, 15:31
Official
Dear  Sasa1978 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 


Discovery Health
Discovery Health's reply06 Feb 2019, 11:00
Official
Dear Sasa1978

We have been in touch to answer your comments. 

Regards
Discovery Health Servicing Team 
NM
Nomsa M's update07 Mar 2019, 09:20
Reviewer Update
Once again Discovery MedExpress is refusing to dispense medication. Last month after complaining on Hello Peter I was assured by the person who dealt with complained that I will encounter this inconveniencing, annoying and frustrating service. I have been going through this nightmare 6 months, every month. ONCE AGAIN MY CHILD IS BEING REFUSED HIS CHRONIC MEDICATION AND HIS RIGHT TO LIFE!