Discovery medical cares about your money, not you.

For nearly two decades, I faithfully paid my premiums to @Discovery_SA , expecting them to support me during times of need. However, when I faced financial challenges last year after a period without work, I found their response lacking in compassion.

Despite my long-standing loyalty, upon restarting my coverage after regaining employment, Discovery imposed a 12-month waiting period for chronic conditions like diabetes because I had been off medical aid for more than 90 days. This meant I had to pay a monthly premium of R3400, covering general health problems, but they refused to cover my diabetes treatment, which costs R2300 a month out of pocket. Additionally, they wouldn't cover any health problems related to my chronic illness, including hospitalisation.

This lack of coverage for chronic conditions, especially during critical times, was shocking and disappointing after years of faithfully paying premiums. It seems that despite my loyalty, Discovery prioritises profits over the well-being of their clients.

While I understand the need for waiting periods to prevent misuse of medical aid, it's disheartening that my lengthy history with Discovery didn't result in personalised coverage tailored to my needs. Instead, I'm faced with the burden of exorbitant costs that I simply cannot afford.

This experience has led me to question whether medical aid providers truly prioritise the health and well-being of their clients, or if they are primarily concerned with financial gain. Loyalty should be acknowledged and rewarded, not disregarded when it becomes inconvenient for the provider.

In light of my experience, I urge others to carefully consider their options before placing their trust in Discovery Health.