1 reviews | Active since Aug 2012
Discovery medical aid....you stink
I am so disappointed with a big service provider with such a big name like Discovery. I was with a previous medical aid for many years but I decided to join Discovery because my husband was already on it. When I called the call centre to do the necessary quotation, it seemed like a good deal for my husband and myself. After I was done answering all their questions I was told that I will have a 3 month general waiting period . I was fine with that because the scheme was accepting of my current chronic conditions. My inception date was 01 January 2020. On the 15 January 2020 I was taken ill and went to my gp who was puzzled as to why I have flu like symptoms when it is not flu season. I went back to my gp the following day, 16 January 2020 where I passed out in his rooms . I then went to my network hospital trauma unit where I was stabilized and sent for admission because I was so sick. Admission was refused by this wonderful service provider and I was liable for payment for all tests that were done. When I called the medical aid, I was told that my waiting period is because I had a procedure last year and I fall under a medium risk category. I have this waiting period because I was honest. Currently I have such excruciating pain in my abdominal area which is causing such discomfort but my wonderful medical aid is still refusing to help me. If this is the service they give patrons on a waiting period, I can only imagine the type of service they give their other patrons. Highly disappointed and disgusted with Discovery. I will never recommend them.
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Discovery Health Servicing Team
Your concerns are important to us.
We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
