RJ
Riaan J
1 reviews | Active since Feb 2023
16 Apr 2026, 18:56
Discovery medical aid's poor customer service
I am a registered diabetic. I have been strolling with Discovery medical aid to pay for a blood glucose meter(the one that they prescribed/allow for) on my medical plan. I have sent a 100 emails and spoke telephonically to numerous persons at Discovery. Its an error on their side wich they are aware off...but they dont value my life enough to sort it out and pay for an item for which I am supposedly covered for.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
17 Apr 2026, 06:33Dear Riaan J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Apr 2026, 06:33
Official
Dear Riaan J
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
RJ
Riaan J's updateReviewer Update
17 Apr 2026, 10:12The Nappi code for the meter is ***. I need to collect it from the vaal mall branch dischem vanderbijlpark.
Ref of last 2 useless interactions:
***
***.
Most discovery persons I spoke to promised to call me back to provide updates and feedback...it NEVER happened.
I assume my next step will be the ombudsman(council for medical schemes).
Discovery doesnt have any urgency or willingness to assist, regardles that this can become a life threatening sitaution...and they will then be responsible for the consequences.
Ref of last 2 useless interactions:
***
***.
Most discovery persons I spoke to promised to call me back to provide updates and feedback...it NEVER happened.
I assume my next step will be the ombudsman(council for medical schemes).
Discovery doesnt have any urgency or willingness to assist, regardles that this can become a life threatening sitaution...and they will then be responsible for the consequences.
RJ
Riaan J's update17 Apr 2026, 10:12
Reviewer Update
The Nappi code for the meter is ***. I need to collect it from the vaal mall branch dischem vanderbijlpark.
Ref of last 2 useless interactions:
***
***.
Most discovery persons I spoke to promised to call me back to provide updates and feedback...it NEVER happened.
I assume my next step will be the ombudsman(council for medical schemes).
Discovery doesnt have any urgency or willingness to assist, regardles that this can become a life threatening sitaution...and they will then be responsible for the consequences.
Ref of last 2 useless interactions:
***
***.
Most discovery persons I spoke to promised to call me back to provide updates and feedback...it NEVER happened.
I assume my next step will be the ombudsman(council for medical schemes).
Discovery doesnt have any urgency or willingness to assist, regardles that this can become a life threatening sitaution...and they will then be responsible for the consequences.
Discovery Health's replyOfficial
21 Apr 2026, 15:52Dear Riaan J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Apr 2026, 15:52
Official
Dear Riaan J
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team