DISCOVERY MEDICAL AID'S NON EXISTING CUSTOMER SERVICE

I app**** for authorisation for a procedure on 13 August 2024. On 14 August I received correspondence that the medical review team would give feedback within 2-3 days. It is now 7 business days later and no feedback.

Unfortunately this is the same procedure EVERY time (every 3 - 4 months) when I have to obtain pre-authorisation for the procedure. The service by Discovery is very disappointing!!!