Discovery Medical Aids incompetency

Good day

I’d like to state my dissatisfaction with discovery medical aid . I have a son with a rare chronic illness. I joined discover Medical Aid in April 2019. It’s sad that to date my son has not had his chronic medication from discovery and I must consistently engage in fights with the doctor and the medical aid. I’ve been with two other medical aids in which these medications were catered for and to make the matter even worse we’ve acquired these medications from government hospitals as well before. Why is discovery having an issue with authorising medication that the government is giving for free and I’m paying discovery a good amount since I picked one of their highest plans and not receiving same. I do not understand why the Ego from managers and the concern doctor has to affect my sons condition. Today I sit with a child that can barely walk because of lack of medication and no one seems to listen or take the matter seriously. One wonders what a parent is to do when they know they have played their part yet they must sit and watch their sons life deteriorate because of someone else’s inefficiency. I don’t understand how your turn around times work if there can be a query standing to date and no one is bothered by it. I believe that a doctor in your panel should mean you have a relationship with that doctor but clearly this is not the issue with you and the doctor that has specialised in renal conditions for years. To use an excuse of incorrect motivational letters can only mean negligence to me. It can’t take a period of over 8 months for my sons chronic medication to be finalised. I’m sickened by the service you have given me and it saddens me that I can’t even leave your medical aid because we have to be on it as per companies policy. It’s shocking that after 14 years of being on the same medication with other medical aids discovery sees no need for him to be on it. I don’t know which other motivation you want to hear except the fact that there’s a child that might die because of you not caring.