Discovery medical aid - would rather change to a different company than stick with you!

We have been paying for a hospital plan with Discover medical aid for about 8 months and up until now we are unable to use it because Discovery is still trying to figure out whether we are allowed to.

My father told the consultant telephonically what sickness he has and they also pulled the recording to prove that he never lie. If your consultant granted him a 3 month waiting period because he didn't know how to do his job, who's fault is that??? So now you take it out on the customer???

We have been taking my father to government because you people can't accept that you did a **** job, you stuffed up and now we waiting for months of feedback and for what??? You pulled the recording you know the fault is on your side so why are we still going to government??? What feedback are we still waiting for??? For you to apologise or for my father to die while he waits for you to get your act together???

My father is sick today and had to go to the hospital, my mother must now sit in government and hope that he doesn't die before they are seen to! How can you people be so selfish????

WHAT THE HELL ARE WE PAYING YOU FOR MONTHLY IF WE CAN'T USE THE F****** MEDICAL AID????????????

I suggest you get back to me because I assure you that if something happens to my father this week I will pay my lawyers to ruin you as a company!