Discovery medical aid whatsapp platform

Discovery WhatsApp platform is the most useless form of communication to the clients or its the consultant. it took me a while for the WhatsApp platform to figure out what i needed assistance on then was assigned to the most unprofessional consultant who clearly couldn't give a **** about the issue that i have. Her name is Lindiwe she left me hanging, just advise she's looking into matter without taking my details till today no feedback. literally the worst platform and consultant