Discovery Medical Aid: Utter ****bags!!!

DISCOVERY MEDICAL AID ARE UTTER ****BAGS!!! My wife recently had an appointment with her Psychiatrist and submitted the claim for the appointment. The claim was rejected because we had "insufficient funds in our medical savings." The claim should not have been rejected as months ago my wife and her Psychiatrist submitted forms to register my wife's condition as a PMB. When my wife queried this, she was told that the forms had been received but they were the "old" forms and she should have submitted the "new" forms. It is interesting to note that the "new" forms require EXACTLY the same info as the "old" forms. Nothing has been changed other than, perhaps, the font. This is simply a case of Discovery using some minor technicality to get out of paying the customer. DISCOVERY, YOU ARE UTTER, UTTER ****BAGS!!!! WITH ALL YOUR TALK OF SUPPORTING MENTAL ILLNESS, YOU HAVE PROVED TO BE NOTHING BUT *****! My wife's Psychiatrist and another Dr she saw today both recommended strongly that we find another medical aid as Discovery is "an absolutely disgusting medical aid to deal with".