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tT
thdutoit T

1 reviews | Active since May 2016

29 Dec 2023, 13:08

Discovery medical aid unreachable

They increased my premium with 100% and i cannot get hold of them via telephone and the app is not working as it does not recognize my id number. The broker is also not assisting. I have sent an email and its been 24 hours and no response or contact made.

0
Replies (5)
Discovery Health
Discovery Health's reply29 Dec 2023, 14:02
Official
Dear Terrence T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Jan 2024, 15:21
Official
Dear Terrence T 

Please check your emails for feedback from us.
 
Regards
Discovery Health Servicing Team

tT
thdutoit T's update08 Jan 2024, 09:03
Reviewer Update
Resolved thanks - we also changed brokers as current broker not affective.
Discovery Health
Discovery Health's reply06 Dec 2024, 11:31
Official
Dear  Terrence T 

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply06 Dec 2024, 11:34
Official
Dear  Terrence T 

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team