Discovery medical aid - Terrible service

I have been waiting for almost a month now for an oxymeter which was supposed to be covered by discovery or at least that is what was told to me by the consultant at the time after I had tested positive for covid 19.

My benefit was activated and no one had got back to me. It’s taken email after email and conversation after conversation with useless bots to only hear back from them today that I do not meet some kind of criteria. No one communicates with you , we only seem to be good enough for our money with discovery.

Hearing back from anyone is a hassle unless you spend R100s of rands in airtime being on hold and waiting for someone to assist you.