RR
Ravin R
1 reviews | Active since Nov 2018
12 Oct 2020, 09:28
Discovery Medical aid Sucks
We pay so much for medical aid in South Africa, yet we get so many difficulties when we go to hospitals from the discovery. I have been with discovery medical aid for over 15 years and hardly used the medical aid. i moved from one plan to another plan when i got retrenched and got the new member ship number and discovery says i am not on medical aid for a year and they can not authorize me to join the hospital on pre booking. how hard is it for them to see my details on the system. i really pathetic and shame on management
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Replies (3)
Discovery Health's replyOfficial
12 Oct 2020, 10:40Dear Ravin R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 Oct 2020, 10:40
Official
Dear Ravin R
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
RR
Ravin R's updateReviewer Update
12 Oct 2020, 12:01Discovery suppose to email pre authorization letter to my GP and they emailed to non existing email address. i called my GP and asked him if he changed his email address and he said he did not and he could see correct email address on discovery system as well. i called up discovery this morning to rectify their issues. i pay every month and i correct their mistakes, calling them and waiting on the call for hours. i dont get help when i needed. I urge south African govt to cancel discovery license from health care industry
RR
Ravin R's update12 Oct 2020, 12:01
Reviewer Update
Discovery suppose to email pre authorization letter to my GP and they emailed to non existing email address. i called my GP and asked him if he changed his email address and he said he did not and he could see correct email address on discovery system as well. i called up discovery this morning to rectify their issues. i pay every month and i correct their mistakes, calling them and waiting on the call for hours. i dont get help when i needed. I urge south African govt to cancel discovery license from health care industry
Discovery Health's replyOfficial
12 Oct 2020, 13:14Dear Ravin R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply12 Oct 2020, 13:14
Official
Dear Ravin R
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team