Discovery medical aid selling a product they don't have

Discovery is selling medical aid policies that they do not have the the network to backup. The keycare start medical aid policy. When you take out the policy you are told that you have to work within the network, using their network doctors and you are under the impression that you have medical cover, until you try and use the system and find out that there are very few doctors on the network and in certain fields there are no doctors. Discoveries answer...use a keycare plus doctor and pay in the difference. My story in short, I broke my finger on the 3rd of March, went to my GP on the 5th and he sent me for x-rays and concluded that I needed to see an orthopedic surgeon.....thats where the system fell apart. There are no keycare start orthpedic surgeons so I get told I can use a keycare plus doctor (not informed at this point that I need to pay in) I finally get authorisation to see a surgeon but when I phone to make the appointment the receptionist suggests that I check that I will get authorisation for the operation. Surprise Discovery won't authorise the doctor to operate in the hospital where he is based because it is not a keycare start hospital. I go back to the beginning, now a week after I broke my finger and no closer to getting it fixed. Eventually I track down a keycare plus doctor at the hospital where I must go to be told that the doctor can only see me on......17th APRIL. Discovery says I must just wait, they don't have more doctors because it is the doctors choice if they want to be on the keycare system or not, so they can decide in the morning that they don't want to be keycare anymore and that's it, they can drop off. I asked the question...what if it was one of my children with a broken leg and the answer was use a state facility or wait till 17th April. Surely if Discovery is selling these policies they should have the doctors to back it up. I have been with Discovery for the past 20 plus years and am absolutely disgusted at the service