DISCOVERY MEDICAL AID SA's DISMAL CUSTOMER CARE

My old and ill pensioner mum is still waiting for months for a call back. Money was double debited from our dyslexic and challenged sister for Jan and Feb 2024. Apparently/allegedly she was auto picked and if did not respond to some message then her premium almost doubled!!! Made calls while I was in overseas and been put on hold everyone. I have evidence of numerous correspondence but to no avail. Not a single "trained consultant" called back for over 2 months despite leaving numerous messages. My mum did not even have money for rent because how would and aging pensioner with a dyslexic daughter know about these policies! Not even a phone call to ask or inform about this ludicrous policy of double debating as part of a random selection process! Well that's according to your trained consultant! Over R4000 debited for randomly (dsylexic) selected member who did not respond to some message about option plan (im not even clear about this) within seconds but will probably take weeks or months to refund. This is not proper customer care! Go check my emails how I begged and pleaded for help and your "recordings" of how my mum asked for call backs and help, also stating she has no money for rent! Please email the policy where you can freely willy nilly just change people's medical aid option plans without them knowing!!!!!!!!! Discovery Medical may not even contact my mum or I after even reading this review!