Discovery Medical Aid: Returning Member Application Hell

Hopeful that THIS will get someone at Discovery's attention!

I app**** to become a member in mid January 2021 (I was a previous member). I also moved my entire family over to them (each on their own plan) and the application process was seamless. My questionnaires were sent back and I subsequently phoned in to check on the status of my application.

After being transferred (and call dropped numerous times) for over two hours I eventually came through to someone that said that there was uncer*****y over my questionnaires. We fixed the issues over the phone and I was assured that they would be in touch within 24hours (I have the recorded phone calls on my device).

48 Hours later. Phoned them again to no avail. Still no answers.

I TRUST this medical aid and chose them from other cheaper options and alternatives but this is ridiculous.

All I want to know is whether or not the application has been approved or so I can apply to another fund. The plan was for January to be one of my 3 months of the general waiting period.

I never had this issue with Bonitas, Sasolmed or Medihelp.

I'm giving them 48-hours to respond or I'll apply to another medical aid.