Discovery Medical Aid - Poor Service from Call Centre and no absolutely assistance received

An absolute frustration to deal with the Discovery Call Centre to follow up on claims not paid despite hospital cover being claimed to be covered at 100%!!!! No detailed statement received to identify service not paid! 2 calls later at an average of 10 minutes per call only to get abruptly cut-off!! Service levels are appalling to say the least... Attempt number 3 in progress to beg