Discovery medical aid poor service

I have been trying to get hold of an agent from Discovery medical aid for the past 3 days sitting on hold for over an hour or so . It's the beginning of the month and my cell contract mins are now depleted. I am so disappointed 😞. We pay alot for medical aid then Discovery does their own thing debiting any amount when it's bounce we have to pay extra bank charges. I have been a Discovery member for years now and December 2023 I was giving a hard time with all the review documents and affidavits I had to submit. I just need to speak to an agent with regard to my 2024 contribution cause my debit order was bounced should I have an emergency and be declined by any medical institution I will be hold Discovery responsible.