DISCOVERY MEDICAL AID PATHETIC CUSTOMER SERVICE AND DOUBLE STANDARDS

Discovery sent me wrong Tax certificates (wrong medical aid number plan and member) for 2*** Tax season and could not submit my tax returns on time I communicated with them over the telephone and email multiple times to correct the error. when finally they sent it SARS had Fined me R5499 in penalties. when I asked them to pay the amount since it was their error they are telling me they dont recognize the email i have been communicating them with, but for years they have been replying to it and sending me documents which were useful to SARS, as soon as they mes sup they create double standards to cover up their mess. Why for years they sent me emails on an email address they dont recognize ? THE FACT THAT THEY DIDNT SEND MY TAX CERTIFICATES ON TIME IN THEIR CORRECT EMAIL ALONE SUMS UP THEIR PATHETIC CUSTOMER SERVICE!!!! AND TO GET HOLD OF THEM IS LIKE PULLING OFF YOUR TEETH. they respond with automated emails, you speak to one person and they dissapear the other that you dont even know responds... I CANT WAIT TO LEAVE THIS PATETHIC, DOUBLE STANDARD ,UNORGANIZED, IMMORAL ,MEDICAL AID SCHEME THAT ONLY CASH IN ON PEOPLE RATHER THAN GIVING THEM SERVICE.