Discovery Medical Aid - Overcharged and amount deducted without my consent.

Good day,

My name is Phephile Thabethe

After several phone calls and follow ups discovery failed me, I received a WhatsApp message stating that an amount of R5645 will be deducted in my account, then I took an initiative to call and find out what was this amount for, the call center agent told me it was a **** the nothing like that i should even block the number because my account is up to date, I woke up on the 3rd of May with an amount of 5644.75 deducted, I called to find out the reason behind this and couldn't get a clear explanation from all the call center agents I spoke to, I drove to their offices and a lady by a name Buyi Kopo tried to explain to me as confused as I am i was told I have been overcharged and there's a refund I was supposed to get.

Then I asked that now that amount that was deducted in my account without my consent and after I made a follow up to find out what was it for, How am I suppose to recover it? Because it was not part of my budget, come on this is not my fault and I can't be inconvenienced by a mistake that not mine, if your agents or consultants are not trained properly it's not my fault.

Worse part is Buyi Kopo said she will call me on Friday after she has discussed it with her manager till today I have not received her call. This is pathetic and uncalled for especially after I wasted my petrol to go to their offices and not to mention the amount of airtime used still trying to resolve this but I'm still left hanging. If there's no solution to this I want my money back and the policy closed because this is emotionally draining.

Regards

Regards