Discovery Medical Aid - not paying out claims

Been a member of Discovery medical aid for many years now, and finding of late the service levels are really poor. My recent experience: claims not being paid out - the payment dates on the website differ to that of the app, and month on month there is always a reason for my son's Orthodontists bill to either not appear on the claims history, recent interaction timelines. I pay an absolute fortune of money for medical aid. And I have to run around after them following up on where claims are etc. Tired of being told that the payments dates on the app are wrong etc. There is no personal care with Discovery, not once have they ever sent me or my son a personal message with regards to our birthdays, procedures etc. I want my claims paid out without any more fuss. Tired of calling the call centre and getting the same story, that its sitting with finance, the current turn around time for claims processing seems to be a week, which is unacceptable. My pets medical aid - claims turn around is same day! #badservice #notimpressed