SV
Sandy V
1 reviews | Active since Dec 2013
31 Mar 2020, 16:03
Discovery Medical Aid not helping during Coronavirus!!
I phoned Discovery Medical Aid on Monday 23 March 2020 to ask if they would be lowering premiums during the Coronavirus or what they would be doing to assist their customers. I was told they are not lowering their premiums. Think this is terrible service as everyone else is helping for 3 to 6 months but Discovery refuses!!?? My husband was retrenched and we pay the Medical Aid for our children. Discovery only have their own interests at heart they do not care about their patients. Everyone should look for a different medical aid because they never try and assist when you need their help
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
01 Apr 2020, 09:08Dear Sandy V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply01 Apr 2020, 09:08
Official
Dear Sandy V
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
SV
Sandy V's updateReviewer Update
02 Apr 2020, 04:23Discovery Medical Aid still not willing to help during Covid19.
See response below!!
Dear Mrs Vine
See response below!!
Dear Mrs Vine
Thank you for contacting us.
Waiver of premiums
We acknowledge the difficult circumstances many will find themselves in as a result of the global outbreak and deeply sympathise with our members affected.
That being said, it is important to remember that medical aids are non-profit organisations and the premiums are used to pay claims. Money is paid into a pool and paid out as needed. The outbreak of COVID-19 has created unprecedented strain on businesses, people, governments and healthcare services. It is imperative, now more than ever, that we not lose sight of how this might affect not just one but all of our members.
Discovery has taken a number of immediate steps to support its clients during this difficult time and we are monitoring the situation closely to see how we can continue to help those most affected. At present, Discovery Health Medical Scheme will continue to collect premiums as normal to ensure all claims are processed and funded accordingly. Should any of this change, you will be notified immediately.
If you have any more questions, please visit www.discovery.co.za to Get Help or download the Discovery app to view your benefits and manage your health plan.
We will add your recent interactions to your interaction timeline within 24 hours. Here you are able to track and update your queries.
Regards
Preesan Govender
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
Preesan Govender
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
SV
Sandy V's update02 Apr 2020, 04:23
Reviewer Update
Discovery Medical Aid still not willing to help during Covid19.
See response below!!
Dear Mrs Vine
See response below!!
Dear Mrs Vine
Thank you for contacting us.
Waiver of premiums
We acknowledge the difficult circumstances many will find themselves in as a result of the global outbreak and deeply sympathise with our members affected.
That being said, it is important to remember that medical aids are non-profit organisations and the premiums are used to pay claims. Money is paid into a pool and paid out as needed. The outbreak of COVID-19 has created unprecedented strain on businesses, people, governments and healthcare services. It is imperative, now more than ever, that we not lose sight of how this might affect not just one but all of our members.
Discovery has taken a number of immediate steps to support its clients during this difficult time and we are monitoring the situation closely to see how we can continue to help those most affected. At present, Discovery Health Medical Scheme will continue to collect premiums as normal to ensure all claims are processed and funded accordingly. Should any of this change, you will be notified immediately.
If you have any more questions, please visit www.discovery.co.za to Get Help or download the Discovery app to view your benefits and manage your health plan.
We will add your recent interactions to your interaction timeline within 24 hours. Here you are able to track and update your queries.
Regards
Preesan Govender
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
Preesan Govender
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme
Discovery Health's replyOfficial
02 Apr 2020, 16:25Dear Sandy V
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply02 Apr 2020, 16:25
Official
Dear Sandy V
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team