Discovery Medical Aid NON DISCLOSURE OF UPFRONT PAYMENTS

Express my disappointment and frustration with the lack of transparency regarding upfront payments for certain medical procedures. Recently, I had to undergo dental treatment, including non-cosmetic fillings and tooth removal and was shaocked to discover that I had to pay a significant amount out of pocket despite having coverage. Whats even more concerning is that I wasnt informed about the need for upfront payments before undergoing the treatment. It was only after the treatment that I was told by your call centre tahat I should have discussed the costs beforehand. I find it anacceptable , especially since it was a standardm non-cosmetic procedure.