SN
Sindi N

1 reviews | Active since Nov 2012

15 Sept 2015, 15:15

Discovery Medical Aid Money naking ****!!!

A few months back I app**** to add my mother who's a pensioner as a dependent on my Discovery Medical Aid. Discovery declined the request saying that she is not financially dependent on me. What ****ed me off is that my mother is a pensioner who ears a salary and just because the underwriters decided that she can \afford"to pay the Medical Aid on her own with out even looking at the factors. When I called their call centre all I got was standard responses that those fools have been trained to say. My mother CANNOT afford to pay on her own. Discovery is nothing but a money making scheme!!! It's funny that they can allow you to add a \""partner\"" without any problems but when it comes to your biological parent it's an issue. <br> <br> I'm leaving this **** Medical Aid. The arrogance of those call centre agents is beyond me. It's time that government introduce NFH. Now my parent has to cancel her membership & go & she die at a state hospital because of red tape at Discovery. All they want is money and when they see that they'll be loosing it"

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Replies (1)
Discovery Health
Discovery Health's reply16 Sept 2015, 16:04
Official
Hello tndimas,

Thank you for your comment.

We have certain eligibility rules with regards to adding a member over the age of 21 onto your medical aid as an adult dependent. After reviewing your application to add your mother onto your plan, we have regrettably declined the request as the eligibility rules as an adult dependent has not been met as discussed telephonically.

Please accept our sincerest apologies for the frustration this matter has caused you. We hope that your future dealings with us will be more favourable.

Regards
Annelize