Discovery Medical Aid just a great brand but not there when you need them most

My brother ****em is on a disability grant and for the last 10 years we all pitched in to pay is monthly premium to join the Discovery Medical Aid scheme. On Saturday he was involved in a terrible accident with a motorcycle while walking to the shop. He was knocked unconscious and broke his leg. Today we were told that there is no funds to pay for a walker to help him walk. We also had to rely on the doctors to reduce their fees for the operation cause Discovery only pays them 10 percent of their rates and we expected to cover the GAP??? Come on Discovery this is totally rediculious. We pay these premiums on a monthly basis. With the hope that if something bad happens you will be there for us. Not Sherk your responsibilities and make us pay for things that is your primary responsibility.