DISCOVERY MEDICAL AID IS SO ***********

I have never experienced the pathetic service that I experienced at Discovery, since I have been using the medical aids. I submitted the claim on 11/03/2025, I did the follow-up with them on 17/03/2025 but till today I have not heard from them, they have been sending me from pillar to post, they 1st said the ICD code on the tax invoice is invalid, the Dr sent them a tax invoice with the ICD code again and did mention should there be something that they are not sure of they must please contact her, the 2nd time they came and said the Dr should send another tax invoice with the claim number on and other things they mentioned on the email, the Dr did respond to their email on 11/04. This is now the 3rd tax invoice the Dr did. Discovery is so ***********, they enjoy debiting the premium money but come claim time they just do not want to refund, they just come up with excuses. This issue has been like playing tennis back and forth. I want my refund with immediate effect.