DISCOVERY MEDICAL AID IS PATHETIC AND EMBARRASSING

I am sad that 1Star is the lowest possible score, they deserve worse.

On October 15th 2021, I app**** to add my newly born child to my medical aid. I went onto Discovery's platform to add the child. I got a reference number, *** from a no-reply email address. From the "Add New Born Portal", I was also requested to submit the child's ID, Birth Certificate, which I also made available that same day.

On October, 29th I called Discovery to enquire about the application and was advised to re-submit both online as well via a form that Discovery themselves supp****.

With no feedback I called again on Wednesday 9th November follow-up. All my submissions via their online portal as well the Discovery Form. I was assured I would receive feedback within 4 hours. Surprise Surprise No feedback came through.

I called Discovery again on November 12th and went through the same conversation on as November 9th, and again no prizes for guessing, still no feedback.

I called Discovery today, November, 15th where we did the same dance all over again. Again I was promised feedback with 4 hours. However, I was then informed that there shall be a waiting period for pre-existing conditions as my submission was now beyond the child's 3 month birthday.

SUMMARY; I spend a whole month trying to get your attention and you ignore me constantly. And when you do acknowledge the submission am the one who is late? Really, Discovery REALLY