DISCOVERY MEDICAL AID is off to a bad start for 2018 when it comes to client service! NOT VERY HAPPY

I have never been so unsatisfied with a service/response from a company such as with DISCOVERY MEDICAL AID! I am disappointed in the fact that they have agents phoning me back on claims and queries submitted and each one of them tells you a different story. Acclaiming all these awesome benefits from the year 2018, but none of them can be used as there's a DIFFERENT STORY EACH ANOTHER AGENT CALLS ME BACK. I Have missed out on my desired ante natal that I should have been registered for on 8 Jan - which I have missed because I was told that I will not be covered fully for it. I also have been submitting numerous claims that has still not been sorted. instead of getting to use these so called "AWESOME MATERNITY BENEFITS" acclaiming to "not" effect my savings, it has been treated the total opposite way around!!!! DUE TO THE REASON THAT MY MATERNITY BENEFITS HAS NOT BEEN ACTIVATED. THE BEST THING IS THAT IT WAS ACTIVATED, BUT AS CONFIRMED BY THE WEB SUPPORT TEAM, THERE WAS AN ERROR ON DISCOVERY'S SIDE, DUE TO THIS - I MISSED OUT ON THESE BENEFITS. Hopefully I get to use just one of these benefits, before my baby is due, and hopefully not all my savings are depleted before end of JAN, at the rate things are being handled at Discovery, at this stage. Discussed does not even express the way I feel about Discovery at this stage!!!! WHEN I WANT RECORDINGS OF CALLS MADE To ME - I GET THE RESPONSE ON MAIL, THAT I CANNOT RECEIVE THESE CALLS ON MAIL (WHEN I KNOW MY HUSBAND DID RECEIVE RECORDINGS ON MAIL In THE PAST) NOW I MUST DRIVE TO THE NEAREST BRANCH AND LISTEN TO IT AT DISCOVERY, ON MY OWN COST, AS RESULT OF THE INCOMPETENCY OF DISCOVERY AND THEIR AGENTS??????? NEVER IN MY LIFE!!!!!!!!!! PLEASE DO NOT MAKE USE OF DISCOVERY MEDICAL AID!!!!!