Discovery medical aid is my worst nightmare

If it was possible to give a negative rating, I would. If you are considering to join their medical aid,RUN fast in the other direction. I regret cancelling my medical aid to join my husband's essential saver plan with discovery. It has been nothing but headache throughout my pregnancy,I can't wait to drop them at the end of the year. Just a summary ; 1. Poor customer service-You will wait on that line holding for a consultant. 2. Claims are declined for stupid reason line the ICD code it incorrect. 3. Different consultants will give you different answers for same query. Are the consultant even trained? Do they know what the company is all about?? I doubt. 4. The automated response "The claim will be processed in the the next 2-3 working days" actually means 2-3 months only if you call us 2-3 times a month to remind us.