Discovery medical aid is absolute trash

An absolute mess, Two months ago I see my GP for a referral to a specialist my GP does blood work and promises me my referral letter will be sent to the specialist I can book my appointment get an appointment for two months time it’s a long wait but I’m so excited to see the specialist as this is something I’ve been dealing with for years I get to the specialist fill everything in and eventually the receptionist asks me for the referral I’m like the doctor said she would send all that over with my blood work okay cool let’s just call your doctor and while she’s on the phone I hear ok so discovery declined the claim she will have to pay cash mind you I’ve been here for almost 30 minutes she asks me do I want to pay cash tooo see a freaking SPECIALIST nooo I paid my medical aid this month (as I do every month) I can’t afford to pay a freaking specialist so I walk out after 2 months of waiting my medical issue untreated I try and call discovery to get to the bottom of this (mind you I don’t have much airtime) go through the 101 and prompts a consultant finally answers the phone and then just puts it down, go through the same annoying process again I explain the situation to the lady who then promises that if my air time runs out she will call me back so she puts me on hold comes back on the line just to say oh let me double check again I remind her again about my airtime she promises me again she will call be back 15 min in to the call my phone drops it’s now been almost 4 hours so safe to say there will be no call back so now after this terribly disappointing day and pouring my heart out about my frustration she doesn’t call back and she doesn’t even send an email when she clearly knows the issue and how to solve it. I’m highly disappointed and truly disgusted by the service of discovery I have absolutely no recourse for this massive waste and of time and disappointment but to cancel my medical aid and not give discovery a single sent more and encourage others to not join discovery.