Discovery Medical Aid is a joke!

Discovery collects my premiums every month, yet they fail to provide an adequate service, trying every attempt to dodge actually providing the cover needed! Discovery has made a circus out of the pre authorization needed, creating drama with conflicting stories to myself and the specialist! How pathetic! Shame on you Discovery! I have called more times than I care to count (costs incurred on me) to no avail. My calls earlier also go ignored.