NQ
Noxolo Q

1 reviews | Active since Jul 2024

29 Jul 2024, 17:09

Discovery Medical Aid is *******!

Discovery Medical Health Scheme operates like insurances and ****s people of their money. They always find ways not to pay. If you still have a chance, run for the hills! A month and a week before my Delivery date they called me to tell me they won’t cover my hospital stay after having been a member since 2012! Worse, they want to reverse all my claims/doctors consultations they covered for my entire pregnancy. ******* medical aid.

0
Replies (5)
NQ
Noxolo Q's update29 Jul 2024, 17:18
Reviewer Update
I have accepted that they won’t cover my birth but I will not pay for all those doctors consultations because I called Discovery and they activated my maternity benefit. I asked them if I wouldn’t need to pay extra or admin fees or anything and the consultant said no, everything will be covered. The consultant was on loud speaker and I made the call in front of my parents. I wouldn’t have incurred those costs had I gotten a different response from the consultant, I would’ve gone to a public clinic or budgeted to pay a doctor privately but they said they would cover now they want to reverse everything? Not going to happen. Sad part is I have never stayed overnight at a hospital so I wasn’t aware of their tricks. All this is happening because I moved from my dad’s membership to my own.. but I have been a member for over 10 years. We will battle it out if we have to!
Discovery Health
Discovery Health's reply30 Jul 2024, 06:57
Official
Dear Noxolo happiness Q

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply31 Jul 2024, 21:04
Official
Dear Noxolo happiness Q

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

NQ
Noxolo Q's update03 Aug 2024, 10:39
Reviewer Update
In touch just to tell me the same thing really, nothing much.
Discovery Health
Discovery Health's reply08 Aug 2024, 13:39
Official
Dear Noxolo happiness Q

Thank you for taking time to give us your feedback. 
   
Regards 
Discovery Health Servicing Team