Discovery Medical Aid has lost its Personal Touch

Membership number: 585 596 830

After having been a loyal Discovery Medical Aid and Discovery Insurance client for over 6 years i find it very disappointing how Discovery treats long-standing clients who have experienced temporary financial difficulty.

For the first time in 6years I was unable to pay two consecutive months of premium due to unforeseen challenges. Discovery took a decision to merely cancel my membership with no consultation. There was not even a courtesy to inform me telephonically or in writing that my family medical aid cover will be cancelled. I am not oblivious to the fact Discovery is a business, however surely there should be a much more sensitive and better handling of clients who have been loyal and are on premium plans paying very high premiums.

To make matters worse discovery then sends me a parting bill of R15k, stating that it is for claims it paid for. I was on the 2nd highest plan, Classic Comprehensive, I never ran out of savings and yet Discovery mysteriously send a bill of R15k. I called the call centre and the lady i spoke to could not even explain how they landed at R15k.

My finances are now back to normal and I will take my family to a more caring medical aid scheme, one that demonstrates its appreciation for my loyalty as a premium member.

Discovery has really lost its personal touch.