DP
Debbie P

1 reviews | Active since Jun 2017

21 Oct 2023, 08:02

Discovery medical aid has gone backwards...intimidating bullies

Rather a long post Discovery Medical REFUSAL TO PAY dental work from basic dental trauma benefit After having an Sudden, unexpected, unanticipated injury to my tooth, my claim was rejected. I have jumped through all the hoops Email to *** 13 March 23. Then email To *** NUMBER ALLOCATED ..they refused claim. notice of appeal of of this ruling 11 may 23...affidavit signed and forwarded to them. Advised of online hearing 12 September 2023. I was not told what to do/or expect! I had 7 people on this call, representing discovery, a lawyer, and others. It was a total ambush and ************ on their part. Shocked and upset that these big companies can get away with these bullying tactics Discovery Vitality Note I HAD TO FOLLOW UP EVERY STEP OF THE WAY AS WHY TAKING SO LONG. The worst thing is I had to submit 39 pages of forms etc, and I don't think they even bothered to READ it. This is ongoing from 1 February 23 to date. Still have NO OUTCOME,,,8 MONTHS LATER R35704.00 out of pocket Furious

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Replies (2)
Discovery Health
Discovery Health's reply23 Oct 2023, 07:00
Official
Dear Debbie P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply25 Oct 2023, 10:58
Official
Dear Debbie P

We’ve responded to your query.
   
Regards
Discovery Health Servicing Team