Discovery Medical Aid has failed to process my R22k claim since 2 Jan and not respecting me as client

Submitted a claim on 2 Jan 2024 online but when i called the consultant on 18 Jan asked me to resubmit because she could not find the claim documents - resubmitted by email reference number is *** that time. Claim was for R22322 for daughter's script paid cash at Dischem for her meds as she was going back to university overseas for a full semester. I have called a few more times and on 31 Jan another when i was promised that its been escalated. 8 Feb nothing happening still and i called spoke to a gentleman by name Sipho but could not help. i am very disappointed that it has taken this long and that it is only when i call that i get told stories but no courtesy to call me with solution. How this takes so much time to resolve when i pay contributions every month i cannot understand.