ML
Moipone L

1 reviews | Active since Aug 2009

08 Feb 2020, 17:07

Discovery Medical Aid has been the most horrible, traumatic and stressful customer experience, emotionally and financially

I am so happy that this is my last review about Discovery Health. I will be terminating my membership with them and moving to a better medical aid service provider. Thanks for nothing. It has been nothing but a traumatic and stressful experience being your customer. I remember 5yrs ago sharing my horrible customer experience about Bakos Brothers on this platform and from that day on I stopped buying from them. Two weeks ago, I read that they are shouting down. When I got the horrible experience at Bakos Brothers, they did not only lose me as a customer, they also lost all of my close friends and family members who were loyal customers. No business is too big to fail, this is the comment I made 5yrs ago about Bakos Brothers. When a business lose customers, soon or later it will shout down. With the tough economic times, customers will only stay with businesses that meet their needs and provide an excellent customer experience. With the horrible experience I got from Discovery health, you have lost a potential banking customer and many more customers. Your customer experience has been nothing but shockingly horrible, traumatic and stressful emotionally and financially. That how I will always remember Discovery, for the trauma and pain you have caused me. From today on, I will stop supporting or buying anything that is associated with Discovery, so will my friends and family members.

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Replies (1)
Discovery Health
Discovery Health's reply10 Feb 2020, 07:40
Official
Dear Moipone L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

 Regards
 Discovery Health Servicing Team