KT
Keneiloe T
1 reviews | Active since Mar 2021
10 May 2023, 11:11
Discovery medical aid
I've had the WORST first time experience with discovery medical aid. I am in pain but have to run arounds trying to sort out hospital Pre-Authorisation.. They say they've sent the PMA form to the doctor but when we check on the "secure box" my name is not there meaning they can't access the PMA form... Now I have to wait another 24hrs for the PMA form to get to the doctor and the doctor still has to send it back... I do not even know if my application will be approved or not. I am sooo over discovery!!!! I am definitely closing it after this. A lot of people have been complain.... It means you guys do not care a bit about our health but too quick to debit the money!!!!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
10 May 2023, 11:47Dear Keneiloe T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2023, 11:47
Official
Dear Keneiloe T
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
10 May 2023, 14:45Dear Keneiloe T
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply10 May 2023, 14:45
Official
Dear Keneiloe T
We’ve responded to your query.
Regards
Discovery Health Servicing Team
KT
Keneiloe T's updateReviewer Update
11 May 2023, 09:34Thanks, I was advised that once the doctor has sent the PMA form I can ask for the reference number so that you can send to the department that makes decision for the Pre-Authorisation. The ref number for the PMA from the doctor is ***.
I pray there won't be any reason for you not to approve the Pre-Authorisation, I am in so much pain the sooner I get admitted the better.
Thank you in advance for your assistance.
I pray there won't be any reason for you not to approve the Pre-Authorisation, I am in so much pain the sooner I get admitted the better.
Thank you in advance for your assistance.
KT
Keneiloe T's update11 May 2023, 09:34
Reviewer Update
Thanks, I was advised that once the doctor has sent the PMA form I can ask for the reference number so that you can send to the department that makes decision for the Pre-Authorisation. The ref number for the PMA from the doctor is ***.
I pray there won't be any reason for you not to approve the Pre-Authorisation, I am in so much pain the sooner I get admitted the better.
Thank you in advance for your assistance.
I pray there won't be any reason for you not to approve the Pre-Authorisation, I am in so much pain the sooner I get admitted the better.
Thank you in advance for your assistance.
KT
Keneiloe T's updateReviewer Update
12 May 2023, 08:25@discovery.. Today is Friday, still at home having the worst pains!!!!! I am told to wait another 4 days for the Pre-Authorisation department 😞It means I have to die first before you can approve so that you can come with your sorries to my family???! What's the delay? The doctor sent back the PMA form!Are you guys looking for a reason not to approve the Pre-Authorisation????? I REGRET USING DISCOVERY MEDICAL AID!!!!!!!!
KT
Keneiloe T's update12 May 2023, 08:25
Reviewer Update
@discovery.. Today is Friday, still at home having the worst pains!!!!! I am told to wait another 4 days for the Pre-Authorisation department 😞It means I have to die first before you can approve so that you can come with your sorries to my family???! What's the delay? The doctor sent back the PMA form!Are you guys looking for a reason not to approve the Pre-Authorisation????? I REGRET USING DISCOVERY MEDICAL AID!!!!!!!!
Discovery Health's replyOfficial
12 May 2023, 15:15Dear Keneiloe T
We’ve responded to your query.
Regards
Discovery Health Servicing Team
Discovery Health's reply12 May 2023, 15:15
Official
Dear Keneiloe T
We’ve responded to your query.
Regards
Discovery Health Servicing Team