DISCOVERY MEDICAL AID FAILURES - FINANCE AND INDIVIDUAL TRANAFER WITHOUT A BROKER

I am really frustrated with Discovery

Their brokers are also frustrating

I wanted to convert from employee/employer contributions to individual contributions.

I have been trying to do this since January this year up until today and with no proper assistance.

They give you the form to fill and do not clarify which sections you do not need to sign or fill. So you fill everything and submit. Then they respond you were not supposed to sign this page and we were unable to transfer you to Individual. I have paid for my premiums for Jan and Feb but I guess I still cannot use my medical aid cause their staff is just weirdly not helping the correct way.

I am core frustrated really. Can someone sort this out really now. Yerrr