Discovery Medical Aid

I am utterly disappointed in Discovery. First of all I went to the hospital on Friday 1 October 2021, the pre-authorization switched me to standard so I only get cover for 24 hours. I decided to go home because they said they'd get back to me in 24-48 hours. From there they did not even get back to me in that time frame, they only got back to me on Monday 4 October 2021 they sent me an SMS saying that they have sent my doctor Personal Medical Assessment form and was told to wait for 24-48 hours. Mind you my problem is appendicitis so one can only imagine the pain I'm going through daily. 48 hours passed and Discovery didn't get back to me, so I decided to call them, when I did that I was told that my doctor didn't fill out the forms, I contacted my doctor and she said she hasn't received anything. I called Discovery again and it turns out that Discovery had sent it to the wrong email. Now I'm told if the doctor fills out the form I could wait for 4 days not only that, Discovery might or might not pay for my hospital bill. At that time I have severe pains everyday day and night. I'm literally in tears right now.😞😭