SS
Stephanie S

1 reviews | Active since Jan 2023

23 Jan 2023, 09:39

Discovery Medical Aid - Essential Saver plan - contributes and covers NOTHING!

I have been on the Essential Saver plan since January 2022, with Vitality. What a waste of money for my Spouse.

Discovery covered no first time/once a year medical appointments/procedures.

I call the customer care line, speak to a consultant, and check PRIOR TO GOING FOR THE MEDICAL PROCEDURE that it will be covered as a first time/once a year benefit. The consultant confirms and communicates very clearly with me - that there will be a contribution from the medical aid. Mammogram, Dermatologist, COVID-19 test: NONE of them were covered.

I was previously on CAMAF and I must be honest - CAMAF is the best medical aid I have ever been on. Busy finding out if I can rejoin CAMAF. Never had one issue with CAMAF and I was on the lowest/entry level option. Was such a breeze to submit things and know exactly before and after the submission - what was going to be covered.

Also, looked at the possibility of joining Discovery bank but WOW - talk ab out poor reviews. So it is definitely not going to be worthwhile for me to stay on Discovery because they don't pay for anything. We must be one of the many that contribute monthly premiums but don't get anything covered. Very disappointing service. Very inconsistent/misleading communication/advertising based on what is actually paid for by Discovery.

I do not recommend this medical aid.

0
Replies (3)
Discovery Health
Discovery Health's reply23 Jan 2023, 10:03
Official
Dear Stephanie S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
SS
Stephanie S's update23 Jan 2023, 10:25
Reviewer Update
Thank you, but my expectations are not high (from Discovery Health Medical Aid) at this point. The essential saver plan has been a complete waste of money and time. We will see what comes of your "investigations" but I also acknowledge that the response above is a standard response from Discovery. I am not going to waste more time with Discovery Health at this point. I am looking at alternative options across various medical aid schemes at present.
Discovery Health
Discovery Health's reply23 Jan 2023, 16:47
Official
Dear Stephanie S

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team