DISCOVERY MEDICAL AID DOES NOT CARE BOUT THEIR CLIENTS

I have been dealing with the cancellation and reinstatement of my account for eight months, even though payments have been made. Discovery has consistently failed to address my issue. Each month, I have to call them to get reinstated, using my own airtime. They inform me that they are unable to locate the funds provided by my employer because we are using the Membership Number instead of the Reference Number they provided. Mind you, we informed them that the Ref-Number is problematic, and they informed my employer to continue using the Membership Number. STILL, ITS A HUSTLE EVERY MONTH